Welcome to the website of The Second Cup Ltd.
"Cookies" means small files sent to your browser from a web server and stored in your computer.
"Information of a Non-Personal Nature" means any non-confidential, non-proprietary information derived from your connection to this website, such as your Internet browser, domain name and referrer link.
"Personal Information" means personally-identifiable information including, without limitation, your name, street address, telephone number, e-mail address, credit card information and food preferences.
As a general policy, with the exception of IP addresses, no Personal Information is automatically collected from visitors to the Second Cup website. Second Cup may gather and analyze IP addresses and certain Information of a Non-Personal Nature regarding website usage by visitors to the Second Cup website. Such data is used in an aggregate form to assist Second Cup in determining general usage patterns and to administer, diagnose problems with, and fine tune the layout of the Second Cup website. We may share non-personal, summary, or aggregate customer data with partners and other third parties at our discretion.
Certain Personal Information may be voluntarily and knowingly provided to us by visitors to the Second Cup website. When entering a contest, applying for employment or requesting franchise information, for example, we will ask you for your name, e-mail address, mailing address, telephone number, as well as certain other information.
Second Cup may use Personal Information to contact you, to process and store the Personal Information so that we are able to better understand you and how we can improve our products and services, for editorial feedback or other purposes, such as to enter you into a contest, respond to a future on-line order or respond by e-mail to an inquiry that you posed on-line. If you choose to participate in our Second Cup Co. Rewards Program (“Program”), we collect, use, and disclose information relating to your eligible purchases for the purpose of awarding you Points and Rewards in accordance with the terms of the Program. Similarly, if you choose to use our mobile application, we may collect, use, and disclose information regarding your account balance and purchases for the purpose of operating the application, providing you with promotional material, and facilitating your mobile payments, and if applicable, participation in the Program. We may also use your personal information to carry out other purposes that are disclosed to you and to which you consent, or which are required or permitted by applicable law. We may also match your Personal Information that you provide to us on this website to information contained in our delivery database. Your Personal Information may also be used by Second Cup to contact you regarding other products or services, which may be of interest to you (including those that we may offer jointly with other companies).
We will not give, sell, rent, or loan any of your Personal Information to any third party (with the exception of third parties performing functions on our behalf who have an obligation to keep your information completely confidential or a third party who buys our business) unless you have authorized us to do so.
Second Cup reserves the right to access, use, and/or disclose Personal Information where required to comply with applicable laws or lawful government requests or, in Second Cup's reasonable opinion, to operate the Second Cup website properly and securely, or to protect Second Cup or visitors to this website. We reserve the right to transfer any Personal Information we have about you in the event that we merge with or are acquired by a third party. We may also disclose your Personal Information to third parties if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; or (iii) to protect our rights, safety or property. Lastly, we may disclose your Personal Information for any other purpose to which you consent.
The security of your Personal Information is important to us. We protect your Personal Information by maintaining physical, organizational and technological safeguards (appropriate to the sensitivity of such Personal Information) and designed to protect against unauthorized use, disclosure or access. Personal Information may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above.
We retain Personal Information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements. We have retention standards which meet these requirements. We destroy Personal Information when it is no longer needed for the purposes for which it was collected.
Some or all of the Personal Information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the Personal Information that are equivalent to those that apply in Canada.
You have a right to request access to your Personal Information and to request a correction to it if you believe it is inaccurate. If you have submitted Personal Information to us and would like to have access to it, or if you would like to have it removed or corrected, please contact us using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain Personal Information in certain circumstances, for example if it contains Personal Information of other persons, or for legal reasons. In such cases, we will provide you with a reasonable explanation of why it is not possible to grant access to your Personal Information.
Second Cup is very sensitive to privacy issues and is committed to protecting the on-line privacy of children and helping make the Internet safe for our users. As a result, no Personal Information should be submitted to or posted on this site by children under the age of majority in their jurisdiction of residence without their parent's or guardian's permission. Except in the context of a teenager (ages 12 to 18) applying for employment with Second Cup, if a user younger than the age of majority in their jurisdiction of residence wishes to send us Personal Information, he or she must first give us his or her parent's or guardian's e-mail address so that we can obtain their permission. No Personal Information (other than information collected in an employment or a potential employment situation) will knowingly be accepted from a child under the age of majority in their jurisdiction of residence before this permission is obtained. Be assured that Second Cup will not condition a child's participation in any website activity on the child's disclosure of more Personal Information than is reasonably necessary to participate in that activity.
If your child has already provided us with Personal Information, you may ask to see this information for the purpose of correcting it, or ask us to delete this information from our records entirely (see "Who to Contact" below.)
The Second Cup Ltd.
6303 Airport Road, 2nd Floor
This accessibility policy and plan outline the actions that The Second Cup Ltd. (the “Company”) has and will put in place to improve opportunities for people with disabilities, and will be implemented in accordance with the time frames set out in the Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act (“AODA”). In addition to this policy and plan, the Company also has a separate policy regarding accessible customer service.
Statement of Commitment
Second Cup is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA and the Integrated Accessibility Standards.
1. Emergency Information and Procedures
We are committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We will also provide individualized workplace emergency response information to employees with disabilities if we are made aware of the need for accommodation.
We will provide training to employees and other staff members who provide goods, services or facilities on behalf of Second cup, on the requirements set out in the Integrated Accessibility Standards and on the Ontario Human Rights Code as it relates to people with disabilities, by January 1, 2015.
Individuals in the following positions will be trained: (a) all employees; (b) all persons who participate in developing the organization’s policies; and (c) all other persons who provide goods, services or facilities on behalf of the organization.
Training will be provided in a way that best suits the duties of the applicable staff, within one month after staff commence their duties or as soon as practicable, and on an ongoing basis when changes are made to policies pursuant to the Integrated Accessibility Standards. A record of this training will be kept, including the dates on which training is provided and the number of individuals to whom it is provided.
The Company will ensure that employees consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks.
4. Feedback Processes
The Company will take reasonable steps to ensure that its existing feedback processes are accessible to people with disabilities upon request.
5. Accessible Formats
The Company is committed to meeting the communication needs of people with disabilities.
We will take reasonable steps to ensure that all publicly available information controlled by the Company is provided in an accessible way upon request. The Company will also consult with the person making the request to determine his or her information and communication needs. The Company will notify the public about the availability of accessible formats and communication supports by January 1, 2016.
The Company will take reasonable steps to ensure that all new websites controlled by the Company, and content on those sites published after January 1, 2012, conform with WCAG 2.0, Level A, except where meeting the requirement is not practicable.
We will also take reasonable steps to ensure that all websites controlled by the Company, and content on those sites published after January 1, 2012 (other than live captions and pre-recorded audio descriptions), conform with WCAG 2.0, Level AA by January 1, 2021, except where meeting the requirement is not practicable.
The Company is committed to fair and accessible employment practices.
We will take reasonable steps to implement the following actions by January 1, 2016:
8. Design of Public Spaces
The Company will meet the Design of Public Spaces Standards when building or making major modifications to public spaces by January 1, 2017, including:
We will also put reasonable procedures in place to prevent service disruptions to accessible parts of these public spaces and to deal with temporary disruptions when accessible elements required under these Standards are not in working order.
In the event of a service disruption, the Company will notify the public of the service disruption and alternatives available.
9. Contact Information
For more information about this accessibility policy and plan, please contact:
Chris Sonnen, (905) 362-1818
Staff members are welcome to contact HR@SecondCup if they have any questions or would like to make a request under this accessibility policy and plan.
Accessible formats of this document are also available for free upon request.
Use card to pay for products at participating SECOND CUP® locations in Canada. Reload this card at participating locations, on the Second Cup Mobile App, or online at secondcup.com/rewards. Treat this card like cash. Cannot be refunded or redeemed for cash except as required by law. Cannot be replaced if lost/stolen (unless registered for balance protection). Purchase will be deducted from balance remaining on card. Use of card is subject to terms and conditions as may be amended. For card balance, full terms and conditions, or to register for balance protection, visit secondcup.com/rewards. ®/™ Trademark of The Second Cup Ltd.
Please note that if you register to use our Second Cup Mobile App, and choose to associate a gift card or Reward Card with a gift card balance with your Second Cup Mobile App account, then the value on your gift card or Reward Card is transferred to your Second Cup Mobile App account, and your physical gift card or Reward Card will become inactive. You may then access and redeem your gift card balance, which does not expire, by using the Second Cup Mobile App at participating Second Cup locations in Canada.
The Rewards Program may change as provided in rule 8 of these Terms.
These Terms apply to your access to, and participation in, the Rewards Program. Your participation in the Rewards Program and/or your use of a Rewards Card confirms your acceptance of these Terms and any changes or modifications, as provided for below; therefore, you should review these Terms and applicable policies frequently to understand the terms and conditions that apply to the Rewards Program. If you do not agree to the Terms, you must stop participating in the Rewards Program.
To sign-up for the Rewards Program, and begin earning Rewards Program points ("Points") simply visit a Participating Location and ask for a Rewards Card, or directly create your Account ("Registration") by visiting secondcup.com/rewards. If you use our mobile Program and payment application, you may also complete your Registration, keep track of your Points and Rewards, monitor and add to your Account balance, and make mobile payments using the mobile application in accordance with our Terms. Before you may earn Points on a Rewards Card, as provided in rule 4 of these Terms, you must register your Rewards Card and create an Account.
The registration process may require that you use the registration form to provide information such as: Rewards Card Number, First Name, Last Name, Email Address, Password and Marketing Preferences.
You must advise us immediately of any changes to the information you supply to register in the Rewards Program or in the event you lose your Rewards Card by visiting secondcup.com/rewards. Second Cup will not be liable for any misdirected email or other communications, including any notices under these Terms, or for any consequences thereof, if your Account information is inaccurate or no longer valid. You are responsible for ensuring that you can receive messages or notifications from Second Cup at the contact information you provide. If we believe that some of our records are inaccurate, we may contact you to verify our records. We reserve the right to cancel any Account for which we determine we have incomplete or inaccurate information and in such a case any Points or Rewards (defined below) associated with such Account and the Rewards Cards associated with it may be forfeited. The submission of false or fictitious information may result in all Points or Rewards associated with such Account and the Rewards Cards associated with it being forfeited.
All Rewards Program registrations are subject to verification at any time and for any reason. Second Cup reserves the right, in its sole and absolute discretion, to require proof of identity and/or eligibility (in a form acceptable to Second Cup – including, without limitation, government issued photo identification): (i) for the purposes of verifying an individual’s eligibility to participate in the Rewards Program; and/or (ii) for any other reason Second Cup deems necessary, in its sole and absolute discretion, for the purposes of administering the Rewards Program in accordance with these Terms. Failure to provide such proof to the satisfaction of Second Cup in a timely manner may result in the cancellation of your Account and in such a case any Points or Rewards (defined below) associated with such Account and the Rewards Cards associated with it may be forfeited.
Rewards Program benefits are determined based on the amount of money you spend on eligible purchases at Participating Locations. All purchases at Participating Locations are "Eligible Purchases" with the exception of promotional purchases that Second Cup indicates are not eligible for participation in the Rewards Program, and the purchase of or loading of Gift Cards. For greater certainty, an Eligible Purchase for which you pay using a Gift Card does earn Points.
You must present your Rewards Card at the time you pay for your Eligible Purchase to earn Points. No Points will be rewarded if you present your Rewards Card after your purchase is completed.
For each pre-tax dollar, rounded to the nearest $0.10, you spend at a participating Second Cup you’ll earn 10 Points. For example:
At any point during the Rewards Program, Second Cup may issue special promotions that alter the rate at which Points are earned, such as Point Multipliers, Bonus Points, or other promotional offers on certain products, services, days, or portions of any day. Second Cup may make such promotional offers to all Rewards Program participants, or any subset of them, in its sole and absolute discretion. We may communicate issuance of these promotional offers via secondcup.com/rewards, the Second Cup Mobile App, and/or other means available to Second Cup. These Terms shall apply to such offers, along with any additional terms and conditions that accompany the offer, unless you are notified otherwise.
You can view your accumulated Point balance at any time by visiting secondcup.com/rewards and logging in to your Account using your Registration information. Additionally you may ask the sales associate when presenting your Rewards Card at a Participating Location for your balance, or for a Rewards Program transaction receipt.
Your Account and the Point balance on any Rewards Cards associated with it will only remain active for a period of one (1) year following the last use of a Rewards Card associated with your Account*. To retain your Account in active status, you must present your Rewards Card at the time of an Eligible Purchase at a Participating Location, use a Gift Card balance on your Rewards Card to make a purchase at a Participating Location, or redeem an earned Reward using your Rewards Card at least once in any year as measured from the last use of your Rewards Card. If your Account becomes inactive, any Points balance you had accumulated on Rewards Cards associated with the Account will be forfeited. For greater certainty, whether your Account is maintained in active status does not impact any Gift Card balance you have on a Rewards Card. Gift Card balances do not expire.
*Note: Since we are in our launch year, we have granted a grace period until Year 2. If you have not used your Rewards card associated with your Account by your second anniversary, your point balance will expire.
In the event you return all or any part of an Eligible Purchase (as permitted under the then current Second Cup return policy) for which you earned Points, the Points earned in respect of such return shall be deducted from the Rewards Card used to make the returned purchase. This may cause the Point balance on your Rewards Card to become negative.
All decisions of Second Cup with respect to Points (including, without limitation, the accuracy of a participant’s Point total and/or the validity of any Points) are final and binding on all participants without right of appeal. Points have no cash value and are not exchangeable for cash. Points have no value outside of this Rewards Program. Points cannot be sold. Points cannot be assigned, transferred, exchanged, traded, bartered, purchased, bequeathed, given by gift except as may be permitted by Second Cup in its sole and absolute discretion. Any Points acquired in violation of these Terms are void. The accumulation of Points does not entitle the participant to any vested rights, and Second Cup does not guarantee in any way the continued availability of any reward or any other benefit.
All Points are subject to verification at any time for any reason. Second Cup reserves the right, in its sole and absolute discretion, to invalidate any Points it deems to have been awarded in error, or as the result of any fraudulent activity, or any activity not in keeping with the letter and/or spirit of these Terms, as interpreted by Second Cup in its sole and absolute discretion. Any Points that cannot be verified to the complete satisfaction of Second Cup are subject to disqualification. Second Cup will not be liable for the failure of any Points to be captured or recorded for any reason. Points are reduced to zero (0) upon closure of an Account (regardless of the reason for Account closure). Upon the death or a participant, the associated Account will be closed and any Points in the Account will be forfeited. Points are reduced to zero (0) upon the termination of the Rewards Program. If due to printing, production, online, internet, computer or other error of any kind, more Points are claimed or credited to a Rewards Card or Account than intended to be distributed according to these Terms (including without limitation any Bonus offer terms), then, in addition to having the right to terminate the Rewards Program immediately, Second Cup reserves the right, in its sole and absolute discretion, to rescind invalid Points claims, or to deduct such invalid Points from the applicable Rewards Card(s).
Participating Rewards Program members may redeem their accumulated Points in accordance with this section:
Second Cup is committed to protecting your privacy. In connection with the Rewards Program, we collect and may use your personal information for the following purposes:
Second Cup will obtain your consent before using your personal information for a purpose that has not been specified, unless the new purpose is required by law. Member information is considered a Second Cup asset. If our business is transferred to a new owner, member personal information may be transferred to and considered an asset of the new owner.
For residents of Canada outside Quebec. Second Cup reserves the right to restrict, suspend or otherwise change any aspect of the Rewards Program. We may modify in whole or in part these Terms at any time. In particular, but without limiting the generality of the forgoing, we may modify:
In the event these terms and conditions, or any aspect of the Rewards Program is restricted, suspended or changed, we will provide you advance notice by posting the amended terms and conditions on the Rewards Program website at secondcup.com/rewards, and by sending you notice using your email and/or mailing address. Your continued participation in the Rewards Program following such notice will constitute your express consent to any amendments to these terms and conditions, or any other aspect of the Rewards Program. Should you not agree to such an amendment, you may cancel your participation in the Rewards Program without cost, penalty or cancellation indemnity.
These Terms and Conditions are governed by the laws of Ontario and the federal laws applicable in Ontario.
For residents of Quebec. Second Cup reserves the right to restrict, suspend or otherwise change any aspect of the Rewards Program. We may modify in whole or in part these Terms at any time. In particular, but without limiting the generality of the forgoing, we may modify:
In the event these terms and conditions, or any aspect of the Rewards Program is restricted, suspended or changed, we will provide you advance notice at least 30 days before the amendment comes into effect by posting the amended terms and conditions on the Rewards Program website at secondcup.com/rewards, and by sending you notice using your email and/or mailing address and setting out the new clause, or the amended clause and how it read formerly, and the date on which the change will come into effect. Your continued participation in the Rewards Program following such notice will constitute your express consent to any amendments to these terms and conditions, or any other aspect of the Rewards Program. If the amendment entails an increase in your obligations or a reduction in our obligations, or if you should not agree to the amendment, you may refuse the amendment and rescind, or cancel your participation in the Rewards Program without cost, penalty or cancellation indemnity, by sending us notice to that effect no later than 30 days after the amendment comes into force, at the address or email address indicated in the notice.
These Terms and Conditions are governed by the laws of the Province of Quebec and the federal laws applicable in that province, in respect of residents of Quebec.
If events beyond Second Cup’s control materially affect our ability to operate the Rewards Program, as determined by Second Cup in its sole and absolute discretion, the Rewards Program may be suspended or terminated without notice and without Second Cup incurring any liability or obligation.
Second Cup reserves the right to terminate the Rewards Program, or any component thereof, at any time on 60 days written notice (to be provided at Participating Locations, on the Rewards Website at secondcup.com/rewards, and/or through other communications to Rewards Program members, including e-mail).
Second Cup reserves the right to withdraw, amend or suspend the Rewards Program (or to amend these Terms) in any way, in the event of an error, omission, technical problem, computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond the reasonable control of Second Cup that interferes with the proper conduct of the Rewards Program as contemplated by these Terms. Any attempt to deliberately damage any website, mobile application, or to undermine the legitimate operation of the Rewards Program in any way (as determined by Second Cup in its sole and absolute discretion) is a violation of criminal and civil laws and should such an attempt be made, Second Cup reserves the right to seek remedies and damages to the fullest extent permitted by law.
These Terms were last amended on April 28, 2016.