second-cup - About-us_header-2
About Us

At Second Cup, we know that in order to provide the best coffee for our Guests, we must continue to work in harmony with both the environment and people who provide us with the best quality coffee beans. To both our Guests and coffee producers, we pledge that our coffee growing environment is treated with the utmost respect and dignity. All of our coffee producers provide a safe and healthy work environment and employees are compensated in a fair and equitable manner. As well, Second Cup continues to provide financial remuneration for quality beans to directly benefit the farmers, workers and mills. This is our promise.

We are committed to providing the best guest experience for our guests and are proud to offer a high standard of guest service for the return and exchange of our merchandise.

  • Product in original condition and packaging with receipt may be returned within 30 days of purchase at the café where purchased.
  • Product in original condition and packaging without receipt may be exchanged for another item of equal value based on the current selling price of the original item.
  • We do provide a 100% money back guarantee on all our whole bean coffee, pre-packaged tea and hot chocolate purchases if guests are not completely satisfied.
  • Defective product with receipt may be returned or exchanged within 30 days at the café where purchased. Outside the 30 day policy, the product can be serviced directly with the manufacturer as per product warranty.  We will be happy to provide our guest with contact information.  Alternatively, guests can check the return policy included with their purchases for manufacturer contact information.